Airline Overview

Singapore Airlines is Singapore's flag carrier. It has a hub at Singapore Changi Airport and flies routes in Southeast Asia, East Asia, South Asia, and the "Kangaroo" routes. An innovator in the aviation industry, it was the launch customer of the "superjumbo" Airbus A380. Its subsidiary is SilkAir, a regional airline.

Check-in at the airport; desks open three hours before take-off and close 45 minutes before departure. Internet check-in is available 48 hours to two hours prior to flight take-off.

Hand luggage: Economy-Class passengers can bring one item (25cm x 45cm x 56cm) up to 7kg plus one additional personal item. Business and First-Class flyers are allowed two pieces (25cm x 45cm x 56cm) up to 7kg plus an additional personal item.

Checked: 20kg for Economy flyers, 30kg for Business-Class passengers and 40kg for First-Class travellers. The infant baggage allowance is 10kg plus a collapsible buggy, carry-cot and infant items. KrisFlyer Elite Gold and Star Alliance Gold members are allowed an extra 20kg to all destinations except Canada and the US. PPS Club members are entitled to 100 per cent more free baggage allowance. For travel to Canada and the US a piece concept is used. All classes of traveller are allowed two pieces of luggage, the weight of each piece must be no heavier than 23kg.

Excess: Singapore Airlines levies excess charges by zonal pricing. For example, on a flight from the UK (Band 4) to Hong Kong (Band 2) the excess rates are $55 (US) per kilogramme.

Yes, during the booking process.

Depends on the ticket. In general, the lower the fare, the more restrictions there will be and you may not be able to change your itinerary. There will be charges for any changes. Make changes online or by calling your local Singapore Airlines office.

Child fares are available for children aged between two and 11 years.

Only guide dogs are permitted in the cabin. There are two ways for pets to travel: accompanied (for certain breeds of cats and dogs only) where you check-in and reunite with your pet at the passenger terminals of your flight's departure and arrival airports (this is not available at all airports) or unaccompanied where you check-in and collect your pet from the cargo terminals at your flight's departure and arrival airports.

Singapore Airlines offers World Gourmet Cuisine. Even in Economy Class there is a choice of two main courses - international or Asian. Business-Class flyers can enjoy Restaurant-class Service featuring satay. First Class and Suites feaures flexi-dining and a custom-designed menu. A full in-flight entertainment system includes movies, television, music, games, iPod and iPhone Connectivity and office productivity software.

KrisFlyer. You can earn miles when you fly, stay, charge, book or buy from Singapore Airlines, SilkAir or any of its air and non-air partners.

Singapore Airlines is a member of the Star Alliance.