Flight Only Bookings
The following booking conditions form the basis of all flight only bookings made with Omega Travel Limited. Please read them carefully as they set out your rights and obligations.
These booking conditions do not apply to package or accommodation only bookings or to bookings of flights which form part of a package. Please see our brochures or request a copy of the conditions which apply to such bookings.
These booking conditions apply to the following types of flight only bookings:

Flights which we sell as principal
Scheduled flights which we sell as principal under the cover of our ATOL No 4419
You will have a contract with us in relation to the flight(s) which we agree to arrange in accordance with these booking conditions. Your confirmation invoice will confirm this. The relevant parts of these booking conditions together with the airline's conditions of carriage (copy available on request) will apply to your contract.

Flights which we sell as an agent
Scheduled flights which we sell as agent for the airline concerned
You will have a contract for the flight(s) with the airline and not with us. Your confirmation invoice will confirm this. The relevant parts of these booking conditions together with the airline's conditions of carriage (copy available on request) will apply to your contract.

Flights which we sell as ticket provider
Scheduled flights where you receive a ticket or equivalent document when you make full payment at the time of booking. You will have a contract for the flight(s) with the airline and not with us. The relevant parts of these booking conditions together with the airline's conditions of carriage will apply to your contract. In return for payment, your ticket will be given to you straight away if booking in person or sent to you by email or first class or equivalent post no later than the following working day after payment is received.

1. Making your booking

Bookings may be made online or through our telesales services or in person or by telephone with one of our shops. The party leader must be at least 18 and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. The party leader is responsible for making all payments due to us.
The payments set out under clause 3 "Payment" below must be made at the time of booking. Subject to the availability of your requested flights and receipt by us of all applicable payments, your booking will be confirmed by the issue of a confirmation invoice or, if you purchase flights which we sell as ticket provider, by the issue of your ticket. Your contract will come into existence as set out under clause 5 "Your contract".
In the interest of consumer protection, we operate a stringent anti-fraud and security policy and we reserve the right to refuse any booking on the grounds of a) suspected fraud or b) the inability to prove the identity of the person/s making a booking. In these instances, Omega Travel will not accept any liability howsoever caused which is associated and/or resultant with these actions.

2. Your confirmation invoice / ticket / other paperwork

Please check your confirmation invoice, ticket and anything else you receive in relation to your booking carefully as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any error we have made in any document within 7 days of its being sent. We will endeavour to rectify or arrange for the rectification of any errors notified to us outside these time limits but you must meet any costs involved in doing so. We have no responsibility for any errors in any documentation we did not issue. Please see clause 11 " Changes by you" if you wish to make any changes to your booking or to the information you provided to us at the time of booking.

3. Payment

In order to confirm your chosen arrangements, a minimum (per person) non refundable deposit will be advised to you at the time of booking if booking more than 12 weeks in advance. It is not uncommon that even when your departure is more than 12 weeks in advance and dependant on the type of travel component/s we have booked on your behalf, you may be requested to pay the full balance of all your arrangements at the time of booking. In addition and dependant on the fare booked, full payment for flights may be required at the time of booking. Full details of the applicable payment will be given at the time of booking. Please also see clause 7 “The cost of your arrangements”.
If booking 12 weeks (84 days) or less before departure, full payment must be made at the time of booking.
If not paid in full at the time of booking, the balance of the cost of your arrangements must be received by us no later than 12 weeks before departure. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, your booking is likely to be cancelled. In this case the cancellation charges set out in clause 12 “ Cancellation by you” below will be payable.

4. Payment Method

It is your responsibility to ensure the payment method and details provided are fully correct and legitimate as if these are incorrect or invalid then we reserve the right not to complete your booking request. If the payment details are incorrect in any way then we will endeavour to contact you via the contact details provided but ultimately it is your responsibility to ensure the payment details are correct at the time of making the booking request and we do reserve the right to cancel your booking request.
We accept payment by:
(a) Visa Debit, Solo, Switch, Visa, Mastercard (we reserve the right to charge you for any additional handling fees incurred by us in respect of payment through a debit or switch card or any credit card);
(b) personal or company cheque made payable to Omega Travel Ltd. Cheques are only accepted in respect of bookings made through telesales services or one of our retail shops (please note that we will require 10 business days to clear payments made by cheque);
(c) cash. However please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other means of special delivery. If you wish to make payment via bank transfer, please ask your travel consultant for the details of our bank account.
Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. If you are travelling on an e-ticket route, we can at your request, provide you with a paper ticket where permitted. Where you make a request for a paper ticket, an administration fee of ￡10 per ticket will be levied in addition to any applicable airline charge.

5. Your contract

When your booking is confirmed as set out in clause 1 "Making your booking", a legally binding contract between you and Omega Travel or between you and the airline depending on the flights booked will come into existence. Please see below for further details of the contract. For all bookings, all parties agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises (except as set out below). All parties also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises must be dealt with under the ABTA Arbitration Scheme (for claims against Omega Travel itself providing the Scheme is available for the claim in question) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

Flights which we sell as principal under the cover of our ATOL No 4419:
You will have a contract with us for your confirmed flight(s) which will be protected by our ATOL No 4419 but our obligations under that contract are limited to reserving your flight with your confirmed airline (or a substitute) and providing you with a ticket. The relevant parts of these booking conditions together with the airline's conditions of carriage (copy available on request) will apply to your contract.

Flights which we sell as agent for the airline :
You will have a contract for your confirmed flight(s) with the airline concerned as advised at the time of booking and not with us. The relevant parts of these booking conditions together with the airline's conditions of carriage, if applicable, will apply to your contract (copies available on request).

Flights which we sell as ticket provider:
You will have a contract for your confirmed flight(s) with the airline and not with us. The relevant parts of these booking conditions together with the airline's conditions of carriage (copy available on request) will apply to your contract.

6. The cost of your flight(s)

Advertised prices are believed correct at the time of publication. Please note, however, changes and errors may occur. You must check the price of your chosen flight(s) at the time of booking. We or airlines reserve the right to correct errors in advertised prices. If any error is apparent at the time of booking, you will be advised.
Depending on the fare, type of ticket and applicable conditions, the price of your confirmed flight(s) may increase after booking. Please enquire at the time of booking as to whether this will be the case for your booking.

7. Special requests, disabilities and medical conditions

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the airline, we regret we cannot guarantee any request will be met unless we or the airline have specifically confirmed it in writing. Failure to meet any special request will not otherwise be a breach of contract. Confirmation that a special request has been noted or passed on or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If you or any member of your party has any disability or medical condition which may affect your flight arrangements, please provide us with full details so that we can advise accordingly. In any event, we must be given full details in writing at the time of booking.

8.Travel Insurance

We consider adequate travel insurance to be essential. We have a policy available for you to purchase on our website under the sub heading “ Extras “. Quotations can be confirmed on our website Please read your policy details carefully and take them away with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

9. Travel advice

For up to date travel advice from the UK government, please visit www.fco.gov.uk/knowbeforeyougo.

10. Passports, visas and health requirements

It is your responsibility to ascertain and comply with all passport, visa and health requirements which apply to your flight / travel arrangements. These requirements may change and you must check the up to date position in good time before departure. A British passport presently takes approximately 2 to 6 weeks to obtain depending on whether you are renewing your passport or obtaining one for the first time but you should allow more time if possible. Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and most Post Offices.
It is your responsibility to ensure that you are in possession of a valid passport and all necessary visas, travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any flight or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in any fines, surcharges, other financial penalty, expenses or other sums of any description being imposed on or incurred by Omega Travel or any airline, you will be responsible for reimbursing us or the airline accordingly.

11. Changes by you

Should you wish to make any changes to your confirmed flight(s), you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee any such requests can / will be met. Where they can be met, an amendment fee will be payable together with any costs or charges incurred by ourselves or incurred or imposed by any airline. Changes (including name changes) cannot be made in relation to certain fares or, generally, after tickets have been issued. To note this amendment fee will be advised at the time you wish to make changes to your flight booking.

12. Cancellation by you

Should you or any member of your party need to cancel any confirmed flight(s), the party leader must immediately notify us in writing. Your notice of cancellation will only be effective when it is received in writing by us.

Flights which we sell as principal:
Please note 100% cancellation charges apply from the time of booking for all flight only bookings. Once you have made a booking (online or offline) the above cancellation charges come into force.

Flights which we sell as agent or as ticket provider:
Please note 100% cancellation charges apply from the time of booking for all flight only bookings. Once you have made a booking (online or offline) the above cancellation charges come into force.

13. Changes and cancellation by us or airlines:

Flights which we sell as principal:
Our obligations under our contract are limited to reserving your flight with your confirmed airline (or a substitute) and providing you with a ticket. We are not a carrier, do not enter into a contract for carriage with you and have no liability for the flight itself or for the acts / omissions of the airline or any of its employees, agents, suppliers or sub-contractors. We have no control over the airline or any cancellation of or changes to any flight by the airline. We have no choice but to reserve the right to make changes to and cancel confirmed flight bookings where the airline does so. We also reserve the right to change and correct errors in published or confirmed details of flights. Where we are advised of any change to or cancellation of your flight by the airline, we will advise you as soon as possible. Where applicable, we will offer you the options and/or compensation offered by the airline.
If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, you may be entitled to claim compensation, a refund, re-routing and/or other assistance from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where this is the case, you must pursue the airline. Please also see clause 17 "Denied Boarding". We are not an air carrier for the purposes of the Denied Boarding Regulations and have no liability to you in relation to any change or cancellation of any flight. In the event of our being found liable in respect of any change or cancellation of any flight(s) on any basis, our liability will in any event be limited to a maximum of the cost of the flight(s) concerned. We will have no liability where any change or cancellation results from force majeure (see clause 13).

Flights which we sell as agent or as ticket provider:
Your contract is with the airline concerned. The airline's conditions of carriage will apply in the event of any change or cancellation affecting any confirmed flight(s). See also clause 17 "Denied boarding".

14. Force Majeure

Except where otherwise expressly stated in these booking conditions, Omega Travel and airlines will not be liable for any change, cancellation, affect on your flight(s) / holiday, loss, damage or expense of any nature or description or failure to perform or properly perform any contractual obligation(s) which is due to force majeure. In these booking conditions, force majeure means any event(s) or circumstance(s) which Omega Travel or the airline, as applicable, could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemic, system failures and all similar events outside the control of the party concerned.

15. Flight information

The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched. For onward and return flights we are not liable if there is any change to a departure or arrival time previously given to you or shown on your ticket. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline's applicable reconfirmation deadline.
Please note that a flight described as "direct" will not necessarily be non-stop. Where a sector of a flight itinerary is not utilised without contacting the carrier directly, any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.
We are required to bring to your attention the existence of a list of airlines which are subject to an EU operating ban - see http://europa.eu.int/comm/transport/air/safety/flywell_en.htm
We will advise you of your operating airline at the time of booking or as soon as we become aware of it if later. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 13 " Changes and cancellation by us" will apply. Any change in the identity of the carrier, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

16. Flight delay

Unfortunately, delays sometimes occur. Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate. Omega Travel is not in a position to provide any assistance in the event of flight delay and cannot accept any liability except where expressly stated in these booking conditions.

17. Denied Boarding Regulations

If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation, a refund, re-routing and/or other assistance against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation, refund, re-routing and/or other assistance due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment or remedy arising from such cancellation, delay, downgrading or denied boarding. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

18. Complaints

In the unlikely event that you have any reason to complain or make a claim about any flight(s), you must immediately inform the airline in question. Any verbal notification must be confirmed in writing to the airline as soon as possible. You must ensure you comply with the procedures and time limits imposed by airlines for notifying complaints and claims. See also clause 20 "Airline Liability". If your complaint or claim concerns the making of your booking in any respect, you must inform us as soon as possible so that we have an opportunity to remedy the situation where and as appropriate.
If you remain dissatisfied, you must write to us, Customer Relations, Omega Travel, 2 Milburn Avenue, Milton Keynes.MK6 2WA or the airline (where we act as agent or ticket provider) within 28 days of the departure of the flight(s) concerned giving your booking reference and full details of your complaint or claim. For all complaints and claims against Omega Travel which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Please note, where we sell a flight as agent or ticket provider, your contract is with the airline concerned and not with Omega Travel. Our obligations are limited where we have a contract with you - see clause 20. We cannot therefore accept any liability for any complaint or claim which concerns the flight or other service provided by the airline. Any assistance provided in resolving such a complaint is provided on a goodwill basis only.
Disputes arising out of, or in connection with your contract with Omega Travel which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).

19. Airline Liability

SPECIAL NOTE
All European Community air carriers are required by European Community legislation to provide the following notice in its prescribed form to their passengers. This notice is intended to summarise the principle liability provisions of the Montreal Convention 1999 and EC Regulation No. 889/2002 on air carrier liability in the event of accidents. However, it is not entirely accurate or complete. EC Regulation No 889/2002 specifically provides that this notice or summary cannot be used as a basis for a claim for compensation nor to interpret the provisions of Regulation 889/2002 or the Montreal Convention. A 'Community air carrier' is an air carrier with a valid operating licence granted by an EU member state in accordance with the provisions of EC Regulation 2407/92.
Air carrier liability for passengers and their baggage
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately ￡82,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment to cover immediate economic needs within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately ￡13,000).
Passenger delays
In case of passenger delays, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately ￡3,500).
Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1000 SDRs (approximately ￡850).
Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately ￡850). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check in and by paying a supplementary fee.
Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.
Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of Member States.

20. Liability

Flights which we sell as principal under the cover of our ATOL No 4419
Our obligations under our contract are limited to reserving your flight with your confirmed airline (or a substitute) and providing you with a ticket. We are not a carrier, do not enter into a contract for carriage with you and have no liability for the flight itself or for the acts or omissions of the airline or any of its employees, agents, suppliers or sub-contractors. If, however, we are found liable for the flight itself (including the process of getting on or off the aircraft) or for the airline or any of its employees, agents, suppliers or sub-contractors on any basis, we are entitled to limit and exclude that liability as if we the carrier in respect of the flight in question in accordance with all limitations and exclusions available to the carrier under applicable international convention or regulation (for example, the Warsaw Convention as amended orunamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Where the carrier would not be obliged to make a payment under the applicable international convention or regulation, we are similarly not obliged to make a payment. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier for the claim in question. Copies of the conventions are available on request.
In the event that we are found to have any liability on any basis in relation to a booking made with us which is not covered by the above, our maximum liability is in any event limited to a refund of the cost of the flight(s) in question. The airline's conditions of carriage will also apply to your booking (copy available on request).

Flights which we sell as agent for the airline or as ticket provider:
You will have a contract for your confirmed flight(s) with the airline concerned as advised at the time of booking and not with us. The relevant parts of these booking conditions together with the airline's conditions of carriage, if applicable, will apply to your contract (copies available on request). We are not a carrier, do not enter into a contract for carriage with you and have no liability for the flight itself or for the acts or omissions of the airline or any of its employees, agents, suppliers or sub-contractors.
In the event that we are found to have any liability on any basis in relation to a booking made with or thorough us, our maximum liability is in any event limited to a refund of the cost of the flight(s) in question.

21. Airline Passenger Information

Airlines are now required by laws introduced by the United States and other countries to give immigration departments' access to passenger data. Therefore any information that the airline holds about you and your travel arrangements may be disclosed to the relevant authorities of any country on your itinerary.

22. Financial security

We hold ATOL No 4419 issued by the CAA. Where your contract for your confirmed flights is with us or with another ATOL holder, they are ATOL protected providing the person who pays us for the booking is in the UK when the booking is made or the first leg of your confirmed flight(s) departs from the UK. This means the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us / the ATOL holder concerned for an advance booking in the unlikely event of our / their insolvency. For further information, visit the ATOL website at www.atol.org.uk. Where you have a contract with the airline, we will ensure you are covered by an insurance policy to protect you against the risk of the airline failing. We are also a member of ABTA (ABTA number 3326 ).

23. Scheduled Airline Failure Insurance (SAFI)

When you book a flight with us you're automatically provided with SAFI. This means that you will be given a refund should your airline be unable to operate your flight because of financial failure prior to you travelling. If you are outside the UK when this takes place you can contact Omega Travel so that appropriate alternative arrangements can be made. You will be given the option of an alternative airline for the affected sectors and we will endeavour to keep your arrangements as close to your original itinerary as possible.

24. Telephone calls

We reserve the right to randomly listen to and record telephone calls to ensure that our customer service is constantly reviewed.
Package & Accommodation Bookings
The following Booking Conditions form the basis of all bookings of packages and accommodation only made with Travelbag Limited. Please read them carefully as they set out your rights and obligations.
If you are not booking a package or accommodation only (for example, a flight only), different booking conditions will apply. Please ask us for a copy.
In the interest of consumer protection, we operate a stringent anti-fraud and security policy and we reserve the right to refuse any booking on the grounds of a) suspected fraud or b) the inability to prove the identity of the person/s making a booking. In these instances, Travelbag will not accept any liability howsoever caused which is associated and/or resultant with these actions

1.The meaning of the words used in these booking conditions

In these Booking Conditions, the following words have the following meanings (except where the context otherwise requires);-
"you", "your" and "party members" means all persons named on the booking (including anyone who is added or substituted at a later date) or, where the context requires, any of them. "party leader" means the person who makes the booking
"Travelbag", "we", "us" and "our" means Travelbag Limited
"package(s)" means the pre-arranged combination of at least two out of
(a) transport
(b) accommodation
(c) other tourist services not ancillary to any transport or accommodation and forming a significant part of the arrangements where sold or offered for sale by us at an inclusive price and where the service lasts at least 24 hours or includes overnight accommodation. For the avoidance of doubt, the component parts must be booked with us in combination at the same time for a package to exist.
"accommodation only" means any accommodation (of whatever type) which is arranged by us and does not form part of a package.
"arrangements" means a package and/or accommodation only, as applicable
"ticket(s)" means the document which, subject to compliance with all applicable requirements, will enable you to gain access to your flight. References to a "ticket" includes an e-ticket and any equivalent document.
"departure" means the commencement of your arrangements
"ABTA" means ABTA Limited of which Travelbag is a member (No V0654)
"shops" means our retail shops
"ATOL" means the Air Travel Organisers Licence of which Travelbag is a holder (No. 2959)
"telesales services" means our telesales service

2. Making your booking

Bookings may be made through our telesales services or in person or by telephone with one of our shops. The party leader must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader must ensure that all information provided to us is accurate and complete and must use their own debit or credit card to make the booking (if the debit or credit card belongs to a third party, the party leader must have that person's express authority to use it and must have confirmed this to us in writing in advance) The party leader is responsible for making all payments due to us and for passing on to all party members all information and documents provided by us.
The payments set under clause 4 " Payment" below must be made at the time you make your booking request. Subject to the availability of all component parts of your requested arrangements and receipt by us of all applicable payments, your booking will be confirmed by the issue of a confirmation invoice. Your contract will come into existence as set out under clause 6 "Your contract". No contract will exist before this point and we have the right to refuse to accept any booking.
Please note , we make no representations that the arrangements advertised, in any brochure or elsewhere will be available when you book.
In addition to complying with the above requirements, the minimum deposit or full payment as stipulated in clause 4 must be paid at the time you make your booking request. On receipt of this we will provide you with a booking reference (which you should quote at all times when corresponding with us). If we are able to confirm your booking request, we will take payment from your debit or credit card and send you a confirmation invoice. If we cannot or do not do so, we will notify you accordingly and any payment which has been made will be refunded.
In the interest of consumer protection, we operate a stringent anti-fraud and security policy and we reserve the right to refuse any booking on the grounds of a) suspected fraud or b) the inability to prove the identity of the person/s making a booking. In these instances, Travelbag will not accept any liability howsoever caused which is associated and/or resultant with these actions

3. Your confirmation invoice / ticket / other paperwork

Please check your confirmation invoice, ticket and anything else you receive in relation to your booking carefully as soon as you receive it. Contact us immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any error we have made in any document within 14 days of its being sent to you (7 days for tickets). We will endeavour to rectify or arrange for the rectification of any errors notified to us outside these time limits but you must meet any costs involved in doing so. Please see clause 12 "Changes by you" if you wish to make any changes to your booking or to the information you provided to us at the time of booking.

4. Payment

In order to confirm your chosen arrangements, a minimum deposit of ￡100 per person must be paid at the time of booking if booking more than 12 weeks in advance. A higher deposit may be payable depending on the particular arrangements booked. Depending on the fare booked, full payment for flights may be required at the time of booking. Full details of the applicable payment will be given at the time of booking. Please also see clause 8 "The cost of your arrangements".
If booking 12 weeks (84 days) or less before departure, full payment must be made at the time of booking.
If not paid in full at the time of booking, the balance of the cost of your arrangements must be received by us no later than 12 weeks before departure. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, your booking is likely to be cancelled. In this case the cancellation charges set out in clause 13 " Cancellation by you" below will be payable.

5. Payment Method

We accept payment by:
(a) Visa Debit, Solo, Switch, Visa, Access and American Express (we reserve the right to charge you for any additional handling fees incurred by us in respect of payment through a debit or switch card or any credit card);
(b) personal or company cheque made payable to Travelbag Ltd. Cheques are only accepted in respect of bookings made through telesales services or one of our retail shops (please note that we will require 10 business days to clear payments made by cheque);
(c) cash. However please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other means of special delivery. If you wish to make payment via bank transfer, please ask your travel consultant for the details of our bank account.
Please note, in addition to the price of your arrangements, there will be a minimum ￡18.00 per booking administration fee or such other amount as may be amended from time to time.
Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. If you are travelling on an e-ticket route, we can at your request, provide you with a paper ticket where permitted. Where you make a request for a paper ticket, an administration fee of ￡10 per ticket will be levied in addition to any applicable airline charge.

6. Your contract

When your booking is confirmed as set out in clause 2 "Making your booking", a legally binding contract between you and Travelbag comes into existence. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with under the ABTA Arbitration Scheme (if the scheme is available for the claim in question - see clause 19) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

7. Dispatch of travel documents

Travel documents are usually ready for dispatch to you at least two weeks before departure, but cannot be released until we have received full payment (in cleared funds) from you. We strongly recommend that all documents are dispatched to you by registered post or courier service to your home, office or departure airport, for an additional fee. If you do not want us to arrange to send your tickets by registered post or courier service, we will post your travel documents to you by first class post to the billing address of the credit/debit cardholder who made the booking.
For bookings made where the departure date is within two weeks of booking, documents can be collected by prior arrangement at the point of sale from one of our shops. Please note , we do not accept responsibility for documents mislaid or lost by the Royal Mail. If your documents are lost or stolen, it will be necessary for you to complete an indemnity form and send it to us so that we can pass it to the airline or supplier concerned. The booking terms and conditions of the relevant airline and/or supplier will govern the reissue of lost or stolen tickets. Some airlines or suppliers are prepared to issue replacement tickets immediately (but may impose a fee for this); others may require full payment again before they will reissue replacement tickets (they will then usually refund the amount paid for the original travel documents at a later date, which for some airlines can be up to 12 months). You will be responsible for paying any fees (including our administration fee), losses and/or expenses incurred in respect of the reissue of lost or stolen tickets.

8. The cost of your arrangements

Advertised prices are believed correct at the time of publication. However, for a variety of reasons (such as exchange rate variations) the price of your arrangements as confirmed at the time of booking is very likely to be different to that appearing in our brochure. In addition, despite our best efforts, errors in advertised prices and other details occasionally occur and hotel descriptions and facilities can change even after our brochure has been printed. We reserve the right to correct such errors and information. The prices shown for ground arrangements are calculated on the basis of exchange rates as indicated by the Financial Times Guide to World Currencies. The price actually payable will be calculated on the basis of the exchange rates applicable at the time you make your booking. The price may also have changed for other reasons.
In order to guarantee the price of arrangements confirmed at the time of booking or any element of them (for example, any flight(s)) , we may need to ask you to make full payment for the arrangements / element(s) concerned at the time of booking / prior to balance due date. If you fail to meet any such request, any increase(s) in the price will be passed on (subject to the following if you have booked a package). It may not always be possible to guarantee the price by making payment in this way in which case any increase(s) will be passed on in full if you have booked accommodation only or as set out below if you have booked a package.
Once the price of your arrangements has been confirmed at the time of booking, then subject to the correction of errors we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at airports or in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, only if any increase in our costs exceeds 2% of the total cost of your package (excluding any amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost (excluding any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any amendment charges) or alternatively purchase other arrangements from us as referred to in clause 14 "Changes and Cancellation by us". Please note, arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.
A refund will only be payable if any decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of such decrease. You have 14 days from the surcharge invoice issue date to tell us if you want to cancel or purchase other arrangements. If we do not hear from you within this time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of your arrangements or within 14 days of the surcharge invoice issue date, whichever is the later.
No surcharge will be levied within 30 days of your departure. No refunds will be payable if any decrease in our costs occurs within this period either.

9. Special requests, disabilities and medical conditions

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the airline or relevant supplier as applicable, we regret we cannot guarantee any request will be met unless we have specifically confirmed it in writing. Failure to meet any special request will not otherwise be a breach of contract. Confirmation that a special request has been noted or passed on or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
If you or any member of your party has any disability or medical condition which may affect your arrangements, please provide us with full details (through our telesales services or one of our shops) so that we can advise as to the suitability of the chosen arrangements. In any event, we must be given full details in writing at the time of booking. You must further promptly inform us of any change in the disability or medical condition. If we / the airline / other supplier reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline the booking or, if full details are not given at the time of booking or in the event of any adverse change, cancel when we become aware of these details.

10. Insurance

We consider adequate travel insurance to be essential. We have various policies available for you to purchase. Please read your policy details carefully and take them away with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

11. Travel advice

The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.

12. Changes by you

Should you wish to make any changes to your confirmed arrangements, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee any such requests will be met. For bookings made through our telesales services or one of our shops, where a requested change can be made, an amendment fee of ￡50 per person, per component affected will be payable together with any costs or charges incurred by ourselves or incurred or imposed by any airline or supplier. Some suppliers particularly airlines, whose special fares are in some cases non-refundable as soon as they are booked, may consider a name change or other change to an existing booking as a cancellation and rebooking with up to 100% cancellation charges payable by you.
If any member of your party is prevented from travelling, the person(s) concerned may be able to transfer their place to someone else (introduced by you) providing we are notified not less than 2 weeks before departure. The request must be made in writing by the party leader and sent to our Customer Relations Manager at Travelbag, SP1/8, Skypark, 8 Elliot Place, Glasgow, G3 8EP. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of ￡50 per person must be paid before the transfer can be effected. For flight inclusive packages, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, you will have to pay the full cost of an alternative flight (if available) if you wish to transfer after tickets have been issued (subject to the above minimum notice).

13. Cancellation by you

Should you or any member of your party need to cancel your confirmed arrangements, the party leader must immediately notify our Customer Relations Manager at Travelbag, SP1/8, Skypark, 8 Elliot Place, Glasgow, G3 8EP in writing. Your notice of cancellation will only be effective when it is received in writing by us.
The following cancellation charges* will be payable where you cancel or your booking is cancelled in accordance with these Booking Conditions (for example, where you fail to make payment as required) except where otherwise stated. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the cancelled arrangements excluding any amendment charges. Amendment charges and insurance premiums are not refundable in the event of the person(s) to whom they apply cancelling. Please note that where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline and will be classed as void. No automatic right to any refund exists for such part-used tickets.
Period before departure written notification of cancellation is received by us and cancellation charge

*These cancellation charges apply to all bookings, except where a booking includes items or services where our suppliers' own cancellation charges exceed those shown above. Please enquire at the time of booking as up to 100% cancellation charges may apply from the time of booking.
In the event of cancellation by some but not all party members, additional charges may be payable (for example, where a twin or double room will only be occupied by one person). Any such additional charges must be paid at the time of cancellation or with the balance of the cost of the arrangements as advised. If the reason for your cancellation is covered by the terms of any insurance policy you have purchased, you may be able to reclaim the applicable cancellation charges from the insurers (subject to deduction of any excess). Cancellation charges must, however, be paid before they can be claimed from insurers.

14. Changes and cancellation by us

Arrangements are often made many months in advance. Occasionally, we, airlines and/or suppliers have to make changes to and correct errors in published and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed booking 10 weeks or less before departure where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel or where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen arrangements and we have notified you of this not less than 8 weeks before departure.
Most changes are minor. Occasionally, we have to make a significant change. Significant changes include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of outward departure time of more than 24 hours or a change of UK departure point to one which is substantially more inconvenient for you (except between airports within or around the same city for example Gatwick, Heathrow, Luton, Stansted and London City Airports).
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the alternative is less expensive than the original arrangements, we will refund the difference but if more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
If we have to make a significant change or cancel after the date you have to pay the balance of the cost of your arrangements, we will pay you the compensation set out below depending on the circumstances provided we have received full payment subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or where we cancel more than 8 weeks before departure because an insufficient number of people have booked your chosen arrangements. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where any change is a minor one.
Period before departure a significant change Compensation per person or cancellation is notified to you (excluding infants)
84 days or more Nil
83 to 29 days ￡10
28 to 14 days ￡20
14 days or less ￡30
The above figures are a guideline only and subject to proof of loss you may be entitled to further compensation subject to the above exceptions.
Very rarely, we may be forced by "force majeure" (see clause 15) to change or terminate your arrangements after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

15. Force Majeure

Except where otherwise expressly stated in these Booking Conditions, Travelbag, airlines and other suppliers will not be liable for any change, cancellation, effect on your holiday, loss, damage or expense of any nature or description you suffer or incur or failure to perform or properly perform any contractual obligation(s) which is due to any event(s) or circumstance(s) which Travelbag, the airline or other supplier, as applicable, could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemic, systems failure and all similar events outside the control of the party concerned.

16. Flight information

The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched. For onward and return flights we are not liable if there is any change to a departure or arrival time previously given to you or shown on your ticket. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline's applicable reconfirmation deadline.
Please note that a flight described as "direct" will not necessarily be non-stop. Where a sector of a flight itinerary is not utilised without contacting the carrier directly, any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.
We are required to bring to your attention the existence of a list of airlines which are subject to an EU operating ban - see http://europa.eu.int/comm/transport/air/safety/flywell_en.htm. We will advise you of your operating airline at the time of booking or as soon as we become aware of it if later. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 14 "Changes and cancellation by us" will apply. Any change in the identity of the carrier, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

17. Flight delay

Unfortunately, delays sometimes occur. Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate. Travelbag is not in a position to provide any assistance in the event of flight delay and cannot accept any liability except where expressly stated in these Booking Conditions
.
18. Denied Boarding Regulations

If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation, a refund, re-routing and/or other assistance against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation, refund, re-routing and/or other assistance due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment or remedy arising from such cancellation, delay, downgrading or denied boarding. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

19. Our Liability to you

A. We promise to make sure that all services we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. This means, subject to these conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in arranging, performing or providing, as applicable, the contracted service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting in the course of their employment (for our employees) or carrying out work we had asked them to do (for agents and suppliers).
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment or any other loss of any description), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
(a) the act(s) or omission(s) of the person(s) affected or any member(s) of their party; or,
(b) the act(s) or omission(s) of a third party not connected with the provision of your holiday which we could have predicted or avoided; or,
(c) force majeure as defined in clause 15 above.

B. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them. In addition, regardless of any wording used by us in any advertising material, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

C. The promises we make to you about the services we have agreed to arrange, perform or provide as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question have been properly performed or provided. If the particular services which give rise to a claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

D. As set out in these Booking Conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is the maximum amount payable for the claim in question under the insurance policy we offer as set out under the heading "Summary of Principal Cover". These limits apply whether or not you take out our recommended insurance policy. When dealing with any such claim, we will use the definitions contained in this policy. A copy of the policy wording can be provided on request.
For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 19 E below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

E. Where any claim or part of a claim relates to any transport (including the process of getting on/off the transport) provided by any air, sea, rail or road carrier or any stay in an hotel, the maximum we will have to pay you in respect of that claim or that part of a claim if we are found liable to you on any basis is the maximum which would be payable by the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, Athens Convention for international travel by sea, Warsaw Convention as amended or unamended the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Berne Convention for international travel by rail). Where the carrier or hotelier would not be obliged to make any payment to you under the international convention or regulation in respect of a claim or part of a claim, we are similarly not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available on request.

F. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

20. Complaints

In the unlikely event that you have any reason to complain about any arrangements whilst away, you must immediately inform the airline or supplier of the service(s) in question. Any verbal notification must be confirmed in writing to the airline / supplier as soon as possible. If the complaint cannot be resolved to your satisfaction straightaway, you should also contact us (9am to 7pm) on 0141 226 6222, or email us at customer.relations@travelbag.co.uk as soon as possible and we will do our best to assist. If you remain dissatisfied, you must write to our Customer Relations Manager at Travelbag, SP1/8, Skypark, 8 Elliot Place, Glasgow, G3 8EP within 28 days of the end of your arrangements giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

21. Arbitration

Disputes arising out of, or in connection with your contract with Travelbag which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA and administered independently by IDRS part of the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).

22. Passports, visas and health requirements

Passport, visa and health requirements may change and you must check the up to date position in good time before departure. For packages, the passport, visa and health requirements applicable at the time of printing to British citizens are shown in our applicable brochure or will be advised by us at the time of booking. A full British passport presently takes approximately 2 to 6 weeks to obtain depending on whether you are renewing your passport or obtaining one for the first time but you should allow more time if possible. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.
Information on health is contained in the Department of Health leaflet T7 (Health Advice for Travellers) available from the Department of Health by telephone on 0870 1555455 or via its website www.dh.gov.uk and from most Post Offices. Please also check the up to date position in relation to recommended vaccinations and other health precautions with your GP in good time before departure.
It is your responsibility to ensure that all members of your party are in possession of a valid passport and all necessary visas, travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country( ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in any fines, surcharges, other financial penalty, expenses or other sums of any description being imposed on or incurred by us, you will be responsible for reimbursing us accordingly.

23. Conditions of suppliers

The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see above). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned (the airlines' conditions of carriage are available on their respective websites).

24. Behaviour

It is your responsibility to ensure that you and all members of your party do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage). If, in our reasonable opinion or that of our suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our agents and/or our suppliers (e.g. including representatives on their behalf such as hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our agents and suppliers, including terminating your arrangements, in which case our and our agents' and suppliers' responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.

25. Financial security

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 2959). When you buy an ATOL protected air inclusive holiday from us you will receive a confirmation invoice confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. * The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. For further information, visit the ATOL website at www.atol.org.uk. We are also a member of ABTA (ABTA number V0654).

26. Brochure accuracy and material

Our brochures are necessarily prepared many months in advance of the holiday season to which they relate and therefore some of the advertised facilities or products may no longer be available or may have been altered. All photographs used are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodation or services offered unless otherwise advised. All copyright and other intellectual property rights in any material, including text, photographs or other images contained in this brochure are either owned by us or have been licensed by the owner for our use. If you wish to use any of the information or material contained in this brochure or displayed on our website, you must first obtain our written permission, or that of the owner of the rights to the material, as the case may be.

27. Booking condition amendments

We reserve the right to add, withdraw and/or amend any of our booking conditions at any time and without notice.

28. Telephone calls

We reserve the right to randomly listen to and record telephone calls to ensure that our customer service is constantly reviewed